We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Apple Pay.
FAQ
Payment
- What payment methods do you accept?
What payment methods do you accept?
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@maisonsucreemtl.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@maisonsucreemtl.com, we may be able to cancel your order before it’s processed. If not, you may not cancel your order.
Can I alter my order?
If your order has not been processed and shipped out, we could make some alterations. Please contact info@maisonsucreemtl.com to see if your order is eligible.
When will my order arrive?
Our processing times are 2-3 business days. Shipping times depend on the shipping method chosen. We are not responsible for delays with the courrier.
What countries do you ship to?
At the moment, we only ship Canada-wide. We do have plans to ship to the USA and international in the near future.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return or exchange an item?
At this time, we do not accept returns or exchanges.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@maisonsucreemtl.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we do not do returns/refunds.
Product FAQ
- Which Candy is Vegan?
- Allergens
Which Candy is Vegan?
Vegan Candies:
- Bubs Banana Caramel Ovals
- Vegan Gummy Worms
- Bubs Raspberry Blueberry Ovals
- Bubs Raspberry Licorice Gummy Skull
- Bubs Sour Bolts
- Bubs Sour Cool Cola Skull
- Bubs Sour Cool Raspberry Skull
- Bubs Sour Dizzy Skull
- Sour Lemon Lips
- Bubs Passionfruit Pineapple Skull
- Bubs Sour Raspberry Citrus Skull
- Bubs Sour Squids
- Bubs Tutti Frutti Foam Rhombus
- Bubs Watermelon Ovals
- Bubs Wild Strawberry Pomegranate Oval
Allergens
If you have any allergies, we kindly ask you to indicate them in your order notes. While we strive to accommodate your dietary needs, we cannot guarantee complete avoidance of contact with allergens.